Trust and safety

How we check operators, protect payments and handle problems.

Operator verification

Before an operator is marked verified we check company registration, commercial licences, insurance and the documents of every listed yacht.

Card payments are processed by a regulated payment provider using strong customer authentication. Serenus never stores card numbers.

Reviews can only be written by guests after a completed charter and are moderated against our content policy.

If something goes wrong before or during your charter, contact us from your booking page and we'll work with the operator to resolve it.